FAQ's - How to book on HostelsClub.com

How do I book online?

All availability and prices are listed online at www.hostelsclub.com. Reservations can only be made online, and contact details for the hostels are available after you have made a reservation.

There are 4 easy steps to make a reservation online:

1. Search - Search for a hostel from the Home Page or in the Hostels Search tab. Choose your country, city and dates, and then click the Search button. You will be shown a list of available hostels which match your requirements.

2. Select - Select a hostel to view more information including prices and availability. Select the number of beds or rooms you require and click Book.

3. Book - Check the booking form is correct and then insert your personal data and credit card details. All bookings must be made using a valid credit card. We accept American Express, Visa, Mastercard, JCB, and Aura. Terms and conditions must be accepted by ticking the box.

4. Confirm – Click the Confirm button and wait until your booking has completely processed and your confirmation page is shown.

Remember, when making numerous bookings to always use the password we issue you in your first confirmation so that all your reservations can be viewed within one My Club account and count towards the Specials!

Can I book by email or telephone?

NO, HostelsClub.com only accepts bookings made online through the site. The only method of payment is with a valid credit card.

What credit card types are accepted?

We accept American Express, Visa, Mastercard, JCB, and Aura.

Does the name on the credit card need to be the same for the booking?

The name of the credit card holder does not need to be the same name as the booking name.

Is it safe to use a credit card online?

The booking and confirmation section of the HostelsClub.com website is secured to 128bit encryption through Thawte. This is currently the highest standard of security available on the Internet and ensures that any information which you submit, including your credit card details, will remain completely confidential.

Why can’t I see prices and availability?

If the establishment of your choice does not show prices and availability this means that they are fully booked for this period.

How many people can I book for?

You are able to book for a maximum of 10 people for every online booking. For groups of 10 people or more, please use our Group Booking Request Form .

What happens with the 10% deposit?

A booking fee of €2 and a 10% deposit of the total price of the booking are deducted for each online booking made. Payment is immediately processed to confirm the online booking. The deposit is a down payment to Hostelsclub.com to confirm the booking, the remaining balance will be paid to the establishment upon arrival in the currency of the country. Please note: All deposits paid to HostelsClub.com are non-refundable.

Do I need to be a member to use your site or stay at one of your hostels?

There are no membership requirements for any hostels listed on HostelsClub.com, however some hostels do offer discounts for various card-holding members. The first time you make an online booking with our site you will become a member of our My Club, this is free of charge. Your password is included on your original confirmation. Please use it to make multiple reservations.

How does the membership card work?

The Membership Card costs 10€ and you can buy it at the moment of the reservation. You must register and make an account with your chosen login and password details. With the HostelsClub Membership Card you won't ever have to pay the booking fee. To use it you have just to insert login and password into your next booking form. It's important to insert carefully the login and password of your membership card. The Membership Card has no expiration date.

Are these bookings guaranteed and confirmed?

Each online booking is guaranteed. The confirmation number provided for each booking will guarantee your bed at the hostel. This confirmation number will appear immediately on your Confirmation Page and will also be sent to your e-mail address. Please print out your confirmation and bring it with you to the establishment for a speedy check-in. If you do not have access to a printer, please make a note of your confirmation number.

Please understand that HostelsClub.com is provided all information regarding availability and prices by the establishment and provides to you, to the best of our ability, up to date and correct information. HostelsClub.com does not own or operate any of the establishments listed on our site.

Do I need to book in advance?

It is recommended that you book at least one week in advance, if not more in peak seasons or when events are being held.

Can you check availability and prices for me?

NO, all availability and prices are available online.

Can you give me directions and contact details before I book?

NO, all contact details and directions will be included in the confirmation form after you have booked online.

Can you send me a brochure of the establishments?

NO, all establishments have their own microsite on HostelsClub.com listing information, pictures and facilities.

Are there age restrictions?

Not usually. While most hostels do not impose an age restriction, this is not always the case, particularly in establishments which have a bar on the premises. Again, it is recommended that you check the establishment's microsite to find out whether or not there is an age restriction. However people under 18 can never stay in a dorm, in case of private rooms they hostels require the parents' authorization, but sometimes people under 18 are not allowed even if they booked a private rooms. Please write to info@hostelsclub.com if you need assistance.

I am getting an error message while trying to book online, what could be wrong?

There are a number of reasons as to why you could be receiving an error message, if room availability and prices are changed while you are trying to book online; if your email and password are unknown; or if your payment information was not correct.

What is the difference between a Private and a Shared Room?

Shared Rooms are dormitory style and range in size from four beds upwards. They offer mixed accommodation unless alternative arrangements have been made in advance with the hostel. Certain hostels do accommodate guests in single-sex dorms, if this is the case it will be indicated on the hostel's microsite.

Booking all the beds of the same shared room (dormitory) does not mean that all the guests will stay in the same room, the only way to be sure of it, is by booking a private room. If you set your preference to private room and there is no private room availability, the website will offer the best alternative available.

What does WC mean?

WC is the acronym for water closet or bathroom. If the WC box is ticked this means that the room has a private bathroom, if not the bathroom is shared.

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